The Softy Wallet

Shipping is complimentary with all orders over €500.

 Delivery terms The US – 3-10 business days, The EU and the UK – 3-8 business days, Other – 6-20 business days.

Duties and taxes

We guarantee that that there will be no additional taxes, duties or customs fees for our customers from the US, European Union or Australia. If you are located outside of these places, you may be liable for import duties and taxes charged by Customs. These additional charges are the customer’s responsibility.

Returns

 We are doing our very best to make sure that every customer is fully satisfied with their purchase from our e-shop, but if any problem related to the order occurs, please let us know and we will solve it ASAP.

Please contact our customer service office by email at captainscutleather@gmail.com

 After we receive the item back, we will reimburse your payment within 2 working days.

Purchases can be returned up to 14 days from the delivery date The item must be in its original packaging. Unused condition and have all of its parts and accessories.

Postage is at buyer's cost. Please keep the receipt as proof of posting as we cannot be held responsible for items lost in the mail.

Local returns

 Once you’ve filled out the “Returns form” we will contact you and provide you with a return address.

 Customers from Malta are provided with a local return address

Customers from the rest of the world are provided with a Maltese return address

Returning a damaged or defective product

In the unlikely event that the bag you receive is defective or damaged in transit, please contact us by email within 10 days. The fault should be apparent straight away or after initial use.

A fault is a defect in appearance or function. In the event of a defect make contact first and we will take care of all the shipping procedures ourselves. After receiving our goods back, we will refund you or send a replacement.

 Personalized items cannot be returned for a refund.

Laser Engraving

We offer laser engraving services! We can engrave text, symbols, and images. Please add Personalization when placing an order for a leather product. Let us know the name/message, font style and preferred placement in the Additional Comments section. We will prepare a suggestion of placement/size and send it to you for approval.

Font styles

Laser engraving takes additional 1-2 business days.

Image for a logo should be provided as a good quality vector file (PNG. format) in a clear or white background.

Our Leather

A Captain's Cut Products is not an accessory of the season, but a companion for life.

Its leather is an empty canvas that will get scarred throughout the years, and that’s what will make it truly beautiful and unique - the marks from your life and experiences that tell your personal story.

Captain's Cut Products are made of certified premium quality full-grain hand-dyed vegetable-tanned Italian cowhide (Vachetta leather).

This leather has been tanned exclusively with natural tannins of vegetable origins and does not contain substances prohibited by law.

Tannin extracts are fundamental ingredient for the slow tanning process and the quality of its result. This artisan technique maintains the natural look of leather, rendering each skin one of a kind with a slightly different pattern.

Small veins, wrinkles and imperceptible scratches eventually present on the leather prove its naturalness rendering each skin one of a king.As an added bonus, vegetable tanning gives the leather a natural earthy smell.

The marks from your life and experiences that tell your personal story will make it truly beautiful and unique!